Terms & Conditions
These terms govern your use of ShowGlass and establish the rights and responsibilities of all platform users.
Last updated: January 1, 2024
Table of Contents
Acceptance of Terms
Agreement to Terms
- By accessing or using ShowGlass, you agree to be bound by these Terms and Conditions
- These terms apply to all users, including store owners and customers
- If you disagree with any part of these terms, you may not use our platform
- Your use of our service constitutes acceptance of these terms
- These terms supplement our Privacy Policy and other platform policies
Eligibility
- You must be at least 18 years old to use our platform
- You must have the legal capacity to enter into binding agreements
- Business accounts must be operated by authorized representatives
- You must provide accurate and complete information when registering
Platform Usage
Permitted Uses
- Create and manage online storefronts for legitimate business purposes
- List and sell legal products and services
- Process orders and communicate with customers through our platform
- Access analytics and reporting features for your business
- Use our tools to manage inventory, pricing, and store settings
Account Responsibilities
- Maintain the security and confidentiality of your account credentials
- Notify us immediately of any unauthorized account access
- Ensure all information in your account is accurate and up-to-date
- Use your account only for your own business operations
- Comply with all applicable laws and regulations in your jurisdiction
Store Owner Terms
Store Management
- You are solely responsible for all content, products, and information in your store
- Product descriptions, images, and pricing must be accurate and not misleading
- You must maintain adequate inventory or clearly indicate out-of-stock items
- Store information including business hours and contact details must be current
- You are responsible for managing customer inquiries and support requests
Product Compliance
- All products must comply with applicable laws and regulations
- You must have the right to sell all listed products
- Prohibited items include illegal goods, counterfeit products, and restricted substances
- Product images must be owned by you or used with proper authorization
- Age-restricted products must include appropriate warnings and compliance measures
Customer Relations
- Respond to customer inquiries in a timely and professional manner
- Honor all confirmed orders and stated terms of sale
- Process refunds and returns according to your stated policies
- Maintain professional communication standards on the platform
- Resolve disputes in good faith and comply with applicable consumer protection laws
Customer Terms
Ordering and Purchasing
- Orders are subject to store owner acceptance and product availability
- Prices and product information are set by individual store owners
- You are responsible for providing accurate delivery and contact information
- Order modifications or cancellations are subject to store owner policies
- We facilitate transactions but are not a party to the sale agreement
Communication
- Communication with store owners typically occurs through WhatsApp or other specified channels
- Maintain respectful and professional communication with store owners
- Do not share personal information unnecessarily during transactions
- Report any inappropriate behavior or suspicious activity to our support team
Payments and Transactions
Payment Processing
- Payments are processed directly between customers and store owners
- ShowGlass does not handle payment processing or hold funds
- Store owners are responsible for their own payment collection methods
- Customers should verify payment methods and terms with store owners
- All payment disputes must be resolved directly with the store owner
Pricing and Fees
- Store owners set their own product prices and payment terms
- Platform usage fees, if any, will be clearly communicated to store owners
- Additional fees such as delivery charges are set by individual stores
- All prices displayed are as set by the store owner and may be subject to change
Intellectual Property
Platform Rights
- ShowGlass retains all rights to the platform software, design, and functionality
- Our trademarks, logos, and brand elements may not be used without permission
- Platform features and improvements remain our intellectual property
- User-generated content licenses are specified in separate agreements
User Content
- You retain ownership of content you upload to your store
- You grant us a license to display and process your content as necessary for platform operation
- You must have rights to all content you upload, including images and descriptions
- Respect the intellectual property rights of others
- Report any copyright or trademark infringement to our team
Prohibited Activities
Prohibited Products and Services
- Illegal goods, services, or activities of any kind
- Counterfeit, stolen, or unauthorized replica products
- Dangerous substances, weapons, or regulated materials
- Adult content, tobacco, alcohol (unless properly licensed)
- Pyramid schemes, multi-level marketing, or similar business models
Prohibited Platform Use
- Attempting to hack, disrupt, or damage our platform or servers
- Using automated tools to extract data or create fake accounts
- Impersonating other users or businesses
- Spamming, phishing, or any form of fraudulent activity
- Violating any applicable laws or regulations
Liability and Disclaimers
Platform Disclaimers
- ShowGlass provides the platform 'as is' without warranties of any kind
- We do not guarantee uninterrupted or error-free service
- We are not responsible for the accuracy of store-provided information
- Platform availability may be affected by maintenance, updates, or technical issues
- We do not endorse or verify individual stores or their products
Limitation of Liability
- Our liability is limited to the maximum extent permitted by law
- We are not liable for indirect, incidental, or consequential damages
- Store owners are solely responsible for their business operations and customer relationships
- Customers assume responsibility for their purchasing decisions
- Total liability, if any, is limited to the fees paid for platform services
Account Termination
Termination by Users
- You may terminate your account at any time by contacting our support team
- Store closure requires completing any pending orders and customer obligations
- Account data may be retained for a reasonable period for legal and operational purposes
- Some information may remain visible to complete transactions in progress
Termination by ShowGlass
- We may suspend or terminate accounts that violate these terms
- Immediate termination may occur for serious violations or illegal activity
- We will provide reasonable notice for non-urgent terminations
- Terminated users may not create new accounts without our permission
- We reserve the right to refuse service to anyone at our discretion
Dispute Resolution
Platform Disputes
- Disputes with ShowGlass should first be addressed through our support channels
- We encourage good faith efforts to resolve issues before formal proceedings
- Serious disputes may be subject to binding arbitration as specified by law
- Some jurisdictions may provide additional consumer protection rights
Transaction Disputes
- Disputes between stores and customers should be resolved directly between parties
- We may provide contact facilitation but are not responsible for resolution
- Document all communications and keep records of transactions
- Seek legal advice for complex disputes or those involving significant amounts
Changes and Contact
Changes to Terms
- We may update these terms periodically to reflect platform changes or legal requirements
- Significant changes will be communicated through email or platform notifications
- Continued use of the platform after changes constitutes acceptance of new terms
- You are responsible for reviewing terms updates regularly
Contact Information
- Questions about these terms should be directed to our legal team
- Platform support issues can be addressed through our help center
- Serious legal matters require written communication to our registered address
- We aim to respond to all inquiries within reasonable timeframes
Questions About These Terms?
If you have any questions about these Terms and Conditions, please don't hesitate to contact our support team.