Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use ShowGlass.
Welcome to ShowGlass
ShowGlass is a platform that enables businesses to create digital storefronts and connect with customers through various communication channels like WhatsApp and Instagram. We are committed to protecting your privacy and being transparent about our data practices.
This privacy policy applies to all users of our platform, including both vendors who create stores and customers who browse and purchase from these stores.
Information We Collect
Information You Provide
- Account information (name, email, phone number)
- Store information (business name, description, contact details)
- Product information and images you upload
- Customer information when processing orders
- Communication content when contacting support
Information We Collect Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Cookies and similar tracking technologies
- Location data (with your permission)
How We Use Your Information
Primary Uses
- Provide and maintain our storefront services
- Process orders and facilitate transactions
- Enable communication between vendors and customers
- Provide customer support and technical assistance
- Send important service updates and notifications
Secondary Uses
- Improve our platform and develop new features
- Analyze usage patterns and platform performance
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Send marketing communications (with your consent)
Information Sharing
When We Share Information
- With customers when you create public storefronts
- With service providers who help operate our platform
- When required by law or legal process
- In case of business transfer or merger
- With your explicit consent
What We Don't Do
- We never sell your personal information to third parties
- We don't share sensitive business data without permission
- We don't use your data for unrelated marketing purposes
- We don't share customer information between stores
Data Security
Security Measures
- End-to-end encryption for sensitive data transmission
- Secure cloud storage with regular backups
- Regular security audits and vulnerability assessments
- Strict access controls and authentication protocols
- Industry-standard security practices and compliance
Your Role in Security
- Use strong, unique passwords for your account
- Keep your login credentials confidential
- Log out from public or shared devices
- Report suspicious activity immediately
- Keep your contact information updated
Your Privacy Rights
Access and Control
- Access and download your personal information
- Correct or update inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability to another service
Additional Rights (Where Applicable)
- Right to object to certain data processing
- Right to restrict processing in specific circumstances
- Right to withdraw consent for optional features
- Right to file complaints with data protection authorities
Cookies and Tracking
Types of Cookies We Use
- Essential cookies for platform functionality
- Performance cookies to improve user experience
- Functional cookies to remember your preferences
- Analytics cookies to understand usage patterns
Managing Cookies
- Adjust cookie preferences in your browser settings
- Use our cookie preference center when available
- Note that disabling some cookies may affect functionality
- Third-party cookies are governed by their respective policies
Children's Privacy
ShowGlass is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete this information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information according to this privacy policy and applicable laws, including using standard contractual clauses and ensuring adequate levels of data protection.
Questions About Privacy?
We're here to help. If you have questions about this privacy policy or our data practices, please don't hesitate to reach out.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Notify you via email or through our platform
- Update the "Last updated" date at the top of this policy
- Provide you with the opportunity to review the changes